Industry · Telecom

High volumes of communication. Finally understood.

Carriers message constantly about plans, billing and usage — and customers tune most of it out. Lont turns high-volume telecom communication into personalized video that's clear, relevant and easy to act on, at the scale of millions.

Book a demo See how it works

Personalized video earns the attention generic notifications don't — and cuts the support volume they create.

The problem

High volumes of communication. Low volumes of understanding.

Carriers send constant notifications about plans, bills and usage — generic, text-heavy and easy to ignore. Customers don't understand what a message means for their specific situation, so confusion grows and support teams absorb the overflow.

Notification overload
Generic & text-heavy
Confused customers
Overwhelmed support

How Lont helps

Make every message clear, relevant and scalable.

Personal to the customer

Tailor billing, usage and plan messages to each customer's account and situation.

Clear and actionable

Turn a confusing bill or plan change into a short explanation with a built-in next step.

Less support volume

Answer the question before it's asked — reducing the contacts generic notifications create.

Built for scale

Generate personalized video for millions of customers automatically, with consistent messaging.

Proven impact

Clarity at carrier scale.

Lont's engine for clear, personalized, high-volume communication is proven in production — in a 45,685-customer randomized trial at a major insurer.

41–52% Click-to-open

−10.9% Churn when value is understood

10× Faster production

FAQ

Questions from carriers.

What telecom communication does it cover?

High-volume operational messaging: billing explanation, usage updates, plan changes and service notifications — the messages that generate the most confusion and support contacts.

Can it handle millions of customers?

Yes. Each personalized video is generated automatically at runtime, so Lont scales to millions while keeping messaging consistent.

How does it reduce support cost?

Clearer, personalized communication answers questions upfront. Segment-level analytics show which messages still drive contact, so you can keep improving them.

Get started

Make a confusing bill make sense.

Pick a high-volume telecom message and we'll show you the personalized-video version.

−10.9% churn
13 → 36 NPS
41–52% click-to-open