Industry · Utilities

Utility communication every customer understands.

Usage, billing and service changes directly affect customers — but arrive as generic text that's easy to ignore. Lont turns essential utility communication into personalized video that makes the meaning clear, at scale.

Book a demo See how it works

Clearer upfront communication means fewer support questions and more trust — proven by the engine behind a 45,685-customer trial.

The problem

Essential, but rarely understood.

Utilities communicate information that directly affects customers — consumption, bills, service changes, outages — but it's text-heavy, generic and easy to ignore. Customers receive what they need without understanding what it means for them, which erodes trust and drives support contacts.

Text-heavy bills
Generic messaging
Eroded trust
Support burden

How Lont helps

Turn complex information into clear understanding.

Personal to usage

Tailor communication to each customer's usage, contract and language, so it's genuinely relevant.

Bills made clear

Turn a confusing statement or rate change into a short, clear explanation customers follow.

Trust through clarity

When customers understand their bills and changes, trust grows and complaints fall.

Consistent at scale

Communicate clearly and consistently across a large customer base, generated automatically.

Proven impact

Clarity that reduces friction.

Lont's engine for clear, personalized communication is proven in production — in a 45,685-customer randomized trial at a major insurer.

41–52% Click-to-open

13 → 36 NPS lift clarity builds trust

10× Faster production

FAQ

Questions from utilities.

What utility communication does it cover?

Essential operational messaging: usage and consumption updates, billing and rate changes, service notifications and outages — the information customers most need to understand.

How does it reduce support contacts?

By making bills and changes clear upfront. Personalized explanations answer the question before the customer calls, and analytics show which messages still need work.

Can it scale across our customer base?

Yes. Personalized video is generated automatically at runtime, so communication stays clear and consistent across a large base.

Get started

Make the next bill make sense.

Share a utility message customers struggle with and we'll show you the personalized-video version.

−10.9% churn
13 → 36 NPS
41–52% click-to-open