Relevant by default
Each update is personalized to the customer's account and situation, so it reads as 'about me', not a broadcast.
Use case · Service communication
Service updates customers act on.
Status changes, policy updates and important notices get ignored or misread as text. Lont turns each one into a short personalized video that's clear, relevant and easy to act on.
The problem
The updates that matter most get ignored.
Service emails and notifications compete with everything else in the inbox, and the important ones — a change, a required action, a status update — get skimmed or skipped. When customers miss them, they call support or simply don't act.
- Ignored notices
- Hard to parse
- Missed actions
- More support calls
How Lont helps
From noise to a clear next step.
Clear, not complex
Turn a dense status change or policy update into a 30-second explanation anyone can follow.
Action built in
Every video ends on the specific next step — pay, confirm, update — with a direct call to action.
Triggered by events
When an operational event fires, Lont assembles and delivers the right video automatically, at any volume.
Proven impact
Communication that gets through.
Across live insurance deployments, personalized video earns the attention static service messages don't — the same engine proven in a 45,685-customer trial at Allianz.
41–52% Click-to-open on personalized messages
−10.9% Churn when value is understood at key moments
10× Faster production weeks of editing become minutes
FAQ
Questions about service communication.
What counts as service communication?
Operational messages tied to an account or policy — status updates, changes, required actions, confirmations and notices. Lont renders each as a personalized video generated from the triggering event and your data.
Is it automated?
Yes. When an operational event occurs, Lont assembles the right explanation for that specific customer and delivers it — no manual production per message.
How does it cut support volume?
Clear, personalized updates answer the question before it's asked. Segment-level analytics show which messages still drive contact, so you can keep improving them.
Get started
Turn a noisy update into a clear one.
Pick a service message that customers miss, and we'll show you the personalized-video version.
- −10.9% churn
- 13 → 36 NPS
- 41–52% click-to-open
Thanks — that's in.
We'll be in touch within one business day to set up your walkthrough.